SERVICE LEVEL EXPECTATIONS

This document describes targets, not guarantees.

Availability

Services are provided “as is” and “as available.”

We do not guarantee uninterrupted or error-free service.

Outages may occur due to:

• Maintenance

• Updates

• Third-party failures

• Force majeure events

Support

Support response times are not guaranteed.

We may prioritize issues at our discretion.

Third-Party Dependencies

We are not responsible for outages, failures, or data loss caused by:

• CRM platforms

• Telecom providers

• Hosting providers

• APIs or integrations

Liability Limitation

We are not liable for:

• Downtime

• Lost profits

• Lost data

• Missed opportunities

• Business interruption